Help & Support

Frequently Asked Questions

 

A collection of answers to FAQs on the following topics:

Online Chat

 

Get in touch with our technical team
via our online chat service.

 

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Contact Alatum

 

For Sales Enquiries
Tel: (65) 6446 7379 (10am - 5pm)
Email: alatumbiz@singtel.com

 

For Technical Helpdesk
Tel: (65) 6248 6305 (24 hours)

 

Alatum Support Offers:

 

  • 24x7x365 support hotline
  • Dedicated support team comprises of Engineering & Technical Expertise
  • Provides troubleshooting initial VM/Physical configurations for OS or Network
  • Escalation to Level 2 Engineers within 4 hours
  • Consultancy studies for your enterprise deployment at a separate charge